PrintJob Terms & Conditions, Service Level Agreement (SLA)
Thanks for using PrintJob Software (“Services or Systems or the PJ
System”). The Software is provided by PrintJob Ltd. (“PrintJob” or
“PJ”), registered at PrintJob Limited, 43 Berkeley Square, London
This document lays out the Terms and Conditions of your use of the
PJ System including any free trial period offered. It also lays out
some of the undertakings of PrintJob. By using the PJ System, you
are agreeing to these terms. Please read them carefully.
PrintJob reserves the right to cancel your Free trial or
Subscription with immediate effect without warning or liability, in
the event that you contravene these Terms and Conditions.
Our Systems can be used for a very diverse range of workflows and
new features are added all the time, so sometimes additional terms
or conditions may apply. Please keep up to date on this document.
Additional terms become part of your agreement with us.
The PrintJob System, together with the www.PrintJob.com website and
domain name and any other linked pages, features, content, or
application services offered from time to time by PrintJob, are
owned, operated and copyrighted by PrintJob.
If it turns out that a particular Term or Condition is not
enforceable, this will not affect any other terms. Also if you do
not comply with these terms, and we don’t take action right away,
this doesn’t mean that we are giving up any rights that we may have
(such as taking action in the future).
The laws of England UK, will apply to any disputes arising out of or
relating to these Terms and Conditions or the use of the PJ System.
All claims arising out of or relating to these terms or the PJ
System will be litigated exclusively in the courts of England UK,
and you and PrintJob consent to personal jurisdiction in those
Using the PJ System
You agree to the Terms and Conditions as laid out in this Document
as soon as you start using the PJ System.
If you are entering into this Agreement on behalf of a company or
other legal entity, you represent that you have the authority to
bind such entity and its affiliates to these Terms and Conditions.
If you do not agree with these terms and conditions, you must not
accept this agreement and may not use the PrintJob System.
You agree not to misuse or interfere with the PJ System or try to
access it using a method other than the interface and the
instructions that we provide. You may not select or use an email or
name of another person with the intent to impersonate that person or
use information which is subject to any rights of a person other
than you without appropriate authorisation. We reserve the right to
and may suspend or stop providing the PJ System to you if you do not
comply with our terms or policies or if we are investigating
You may not access the PJ System if you are a direct competitor of
PrintJob, except with our prior written consent. In addition, you
may not access the PJ System for purposes of monitoring
availability, performance or functionality, or for any other
benchmarking or competitive purposes, outside of a normal evaluation
of PrintJob via a Free Trial, as a potential client.
Using the PJ System does not give you ownership of any intellectual
property rights in the PJ System or the content you access. You may
not use content from the PJ System outside the PJ System, unless you
obtain permission from PrintJob or are otherwise permitted by law.
You agree not to seek to remove, obscure, or alter any legal notices
displayed in the PJ System.
The Data that you enter into the PJ System is yours, and PrintJob
has no rights to it and undertakes not to use it in any way without
If you register on our website for a free trial, the PrintJob System
is available to you on a trial basis free of charge until the end of
the free trial period for which you registered or the start date of
any purchased subscription ordered by you. If at the end of the Free
Trial period, you do not purchase a subscription to the PrintJob
System, any data you have entered will be held for 3 months. After 3
months the data will be deleted and unrecoverable.
During the free trial, the PrintJob System is provided “as is”
without any warranty.
Protecting the PrintJob System
Subject to your subscription, PrintJob gives you a personal,
worldwide, royalty-free, non-assignable and non-exclusive license to
use the web software provided to you by PrintJob as part of the PJ
You may not copy, modify, distribute, sell, or lease any part of the
PJ System or included software unless you have our specific written
You agree not to use manual or automated software, devices, or other
processes to “crawl,” “scrape,” or “spider” any page of the PJ
System. You will not decompile, reverse engineer, or otherwise
attempt to obtain the source code of the PJ System.
You also warrant, represent and agree that you will not contribute
any content or otherwise use the PJ System in a manner that (i)
infringes or violates the intellectual property rights or
proprietary rights, rights of publicity or privacy, or other rights
of any third party, (ii) violates any law, statute, ordinance or
regulation, (iii) is harmful, fraudulent, deceptive, threatening,
abusive, harassing, tortious, defamatory, vulgar, obscene,
libellous, or otherwise objectionable, (iv) impersonates any person
or entity, including without limitation any employee or
representative of PrintJob, or (v) contains a virus, trojan horse,
worm, time bomb, or other harmful computer code, file, or program.
PrintJob reserves the right to remove any content from the PJ System
at any time, for any reason (eg, impedes updates, claims or
allegations from third parties or authorities relating to such
content, or if content is deemed harmful to system integrity). In
preserving the PJ System integrity, you agree that PrintJob does not
need your consent to act swiftly.
During normal use of the PJ System you will be adding data in the
form of names, email addresses, passwords, addresses, product names,
stock lists, client lists, order histories, payments and
transactions, quotes etc. During your subscription (and after) this
data is your property and belongs to you, and PrintJob (or any other
party) has no right to this content and will not use it in any way
either publicly or privately except to provide, maintain, protect
and improve the PJ System, to develop new features and services, and
to protect PrintJob and our users.
You may download all or (or delete) parts of your data, such as
order history, during your subscription period. This is an automatic
(via API) or manual job carried out by you.
In the event that you cancel or allow your subscription to lapse
your data will become inaccessible. After 3 months of dormancy, if
you do not renew the subscription, your data may be deleted and
Refer to PrintJobs Server Security document.
PrintJob agrees to maintain the very highest levels of security, in
the provision and execution of PJ Systems.
PJ Systems are ‘Cloud Based’ and located on servers at strategic
locations around the world, hosted and maintained by Linode. At the
time of writing these servers are in the USA, UK, Germany and
Singapore. By using the PJ System and submitting information, you
agree to the hosting, transfer, storing or processing at any one of
our sites. We usually place your PJ System at a server local to you,
but should this not be the case, and your service speed suffers as a
result, we will take all reasonable action necessary to improve the
PrintJob adheres to and is bound by the EU GDPR legislation.
If you hold, or intend to hold any data on EU citizens, protected by
the legislation, you must also adhere to the legislation, which,
among other things, states that such data be held on servers within
the EU. To this end, PrintJob hosts all software and data relating
to EU clients on servers held in Frankfurt, Germany.
PrintJob will also, upon request, provide a further GDPR contract.
All passwords are kept secret from all users.
No password is ever shown on any screen to any user of the PrintJob
System, including Admin users, Suppliers, Managers and End Users
(and PrintJob Support Staff). Any user who has forgotten their
password will be required to run through the Password Reset
Procedure, whereby the user is emailed a link to reset and create a
new password. You agree to a policy of never asking users for their
Your account is protected by a password for your privacy and
security. You agree to prevent unauthorized access to your account
and personal information by using a sufficiently complicated
password, and protecting it appropriately, limiting access to your
computer or device and browser by signing off after you have
finished accessing your account.
PrintJob agrees to protect the privacy of your account and data, but
because of factors beyond our control, such as users sharing
passwords, you expressly agree that PrintJob cannot guarantee
complete security. You also agree that the ‘transmission of
information via the internet’ (including email) may not be
completely secure and therefore you accept the risk that
unauthorized entry or use, hardware or software failure, and other
factors may compromise the security of user information at any time.
PJ works hard to protect its Systems and our Clients from
unauthorized access, alteration, disclosure or destruction of our
systems and the data we hold. We have in place;
fail2ban – against brute force attacks
Iptables – firewalls only allowing access via single access ports.
Ddos – protecting against denial of service (DOS) attacks.
Rkhunter/maldet – runs 24/7 and scans daily looking for rootkits
Monit – monitors CPU/RAM usage, disk space, SSH, Apache, Postfix,
Mysql, Cron, Syslog, NSD, fixing anything automatically if it can or
forcing a restart of components like apache as well as sending out
Backups and Recovery
PrintJob automatically backs up all systems and data to alternative
off location servers. For example, data held in Australia may be
backed up to a server in Europe. The backup routine runs daily, and
at any one time we have a record of yesterdays server, and those of
14 and 30 days ago. If a catastrophe were to happen (eg hardware
failure at the webhosting company Linode) PrintJob can perform a
recovery from backup normally within an hour or two. The ‘recover
from backup’ procedure is tested every couple of months.
PrintJob agrees to provide as much Support as is reasonable via
in-app messenger, email or telephone only. The hours that we keep
are normally UK office hours (GMT). We agree to provide reasonable
support outside those hours, but you agree implicit development work
or bug fixing is kept to these UK office hours.
We keep all records of your communication with PrintJob Support.
PrintJob will only communicate directly with Admin users of your PJ
System. PJ will not contact or provide support for your Clients or
Suppliers unless it is critical for support purposes and not without
In connection with your use of the Services, we may send you service
announcements, administrative messages, and other information.
The PrintJob System is sold on a monthly subscription basis. You
agree to pay your monthly subscription in advance of the
subscription term (ie at the beginning of every month).
The subscription does not automatically entitle you or commit
PrintJob to delivery of any future functionality or features, even
if that promise was made by PrintJob staff via oral or written
Subscription payments are non-refundable.
Subscriptions can be changed at any time. If you upgrade to a higher
plan pro rata will be applied but no pro rata changes are applied if
you downgrade to a lower plan in which case the next monthly rate
will be on the new subscription.
You may cancel your subscription at any time by the method outlined
on the Billing page. Cancelled systems are held for 3 months before
being deleted and becoming unrecoverable. You can reactivate your
account anytime before the three months is up by logging in and
updating your credit card.
Unless otherwise agreed with PJ, you will be billed for all back pay
PrintJob reserves the right to update the subscription rates along
the lines of inflation (about 2% per annum) for each year in
Subscriptions cannot be ‘paused’. If you want a holiday, you will
need to cancel the subscription and restart it again later on.
Please note – cancelled systems may be deleted after 3 months.
If payment fails for any reason, PrintJob’s Subscription System
attempts to repeat payment for up to 3 months.
After 7 days of payment failure, an email may be sent asking for the
payment method to be updated and access to the System will be
restricted to the Admin billing page.
Once the payment method is resolved, the System automatically back
charges to bring the subscription up to date.
If no payment is received after 3 months the system will be
cancelled and the contract terminated.
A subscription to the PrintJob System does not grant you the right
to resell/sublet/sublease the service. As a subscriber you are
permitted to create and manage storefronts for the purpose of
selling products and services provided by any business that you own.
You may not provide a Storefront whose customers pay anyone else but
PrintJob fees do not include any taxes (unless required to at a
later date), levies, duties or similar governmental assessments of
any nature, including, for example, value-added tax or sales tax.
You agree to pay any local taxes that are applicable to you.
PrintJob will not be liable for these taxes, levies or duties unless
required to by Law
Services and Content are subject to usage limits, including, for
example, PDF’s uploaded or generated, artwork files and any
attachments added by You, your Clients or Suppliers. All PJ Systems
are subject to a limit of 15GB of hard drive space, 50Gbps network
in and out and 1 TB per month of transfer. If you exceed the usage
limit, we may work with you to reduce your usage so that it conforms
to that limit (by removing big files etc). If this is not possible,
you may be subject to extra usage charges or placed on a dedicated
plan to accommodate your needs.
We have built the PJ System using a commercially reasonable level of
skill and care and we hope that you will enjoy and profit from using
it. However it is impractical to list all the features and
functionality or the benefits that the PJ system can provide so
officially, the PrintJob System is provided on an “as is” basis
without warranties of any kind, either express or implied,
including, without limitation, implied warranties of
merchantability, fitness for a particular purpose, usefulness or
efficiency of the PJ System as a platform for marketing or selling
products, non-infringement, commitments about the content within the
services or the specific functions of the services, or their
reliability, availability, or ability to meet your needs, or that
use of the services will be uninterrupted, secure or error-free. No
advice or information, whether oral or written, obtained from
PrintJob or through the website will create any warranty not
expressly made herein.
Some jurisdictions do not allow limitations on how long an implied
warranty lasts and or provide for certain warranties, like the
implied warranty of merchantability, fitness for a particular
purpose and non-infringement. To the extent permitted by law, we
exclude all warranties.
We are constantly changing and improving the PJ System. In order to
preserve system integrity and uptime, PrintJob reserves the right
to, in an emergency, add or remove functionalities or features,
impose limits on certain features and services or restrict your
access to parts or all of the PJ System, at any time without notice
PrintJob is committed to making all commercially reasonable efforts
to make the PJ System available 24 hours a day, 7 days a week. We do
not offer an uptime guarantee for the following reasons:
We are beholden to the uptime guarantees of the hosting company
Linode that we use.
We work UK office hours, so problems can potentially take longer to
fix if they happen for example at 6 pm Pacific Standard Time on a
Friday night (meaning it may not get fixed until Monday morning UK
We implement regular but short periods of planned for but
unannounced downtime (at night or on weekends) to allow for upgrades
which take usually no more than 5 minutes to implement.
Additional downtime can be caused by circumstances beyond our
reasonable control, including, for example, an act of God, act of
government, flood, fire, earthquake, civil unrest, act of terror,
strike or other labour problem, Internet service provider failure or
delay, the failure of a 3rd party system, or denial of service
To the extent permitted by law, in no event shall PrintJob or its
suppliers and distributors, or their respective officers, directors,
employees, or agents be liable with respect to the website or
software or the services or the subject matter of this agreement
under any contract, negligence, tort, strict liability or other
legal or equitable theory (i) for no monetary value whatsoever; (ii)
for any indirect, incidental, punitive, or consequential damages of
any kind whatsoever; (iii) for data loss or cost of procurement of
substitute goods or services; or (iv) for any matter beyond
PrintJob’s reasonable control.
Some countries or locations do not allow the exclusion or limitation
of incidental or consequential damages, so the above limitations and
exclusions may not apply to you. However, all disputes and claims
are subject to the laws of England. Also, you acknowledge and agree
that you will fully indemnify
PrintJob in respect of any third party claims relating to your use
of the PJ System or your disclosure of any third party personally
identifiable information or the tracking of visitors (including
without limitation your end-user customers) on your particular
deployment of the PJ System.
You acknowledge that PrintJob has no control over, and no duty to
take any action regarding which additional users gain access to your
PrintJob System; what content you or your clients access via the
PrintJob System; what effects the content may have on you or your
clients; how you or your clients may interpret or use the content;
or what actions you or your clients may take as a result of having
been exposed to the content. You release PrintJob from all liability
for you having acquired or not acquired Content through the
services. The services may contain, or direct you to websites or
applications containing information that some people may find
offensive or inappropriate. PrintJob makes no representations
concerning any content contained in or accessed through the
services, and PrintJob will not be responsible or liable for the
accuracy, copyright compliance, legality or decency of material
contained in or accessed through the services. PrintJob makes no
representations or warranties regarding suggestions or
recommendations of services or products offered or purchased through
the PrintJob System.
Changes to this document
We amend this document from time to time, to reflect changes in the
law or changes to the PJ System. PrintJob will only notify Clients
of significant changes to this document, by posting an announcement
on the PJ System or sending you an email. Otherwise, it is your job
to keep apprised of this document and to read it thoroughly. You are
bound by any changes to this document when you use the PJ System
after such changes have been first posted.
Questions or concerns
If you have any questions or concerns regarding our terms, or if you
do not agree to certain conditions, please email us